I cannot receive calls on my Apple Watch Series 6...

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LEDub2020 Author

Level 1

4 points

I cannot receive calls on my Apple Watch Series 6...

-I can make calls on my watch.

-I cannot receive calls on my watch. When my phone rings, nothing happens on my watch.

-I can even see missed calls on the watch!

-My watch has worked for approximately 1.5 years. This is a sudden change, out of the blue.

-I'm on Mint Mobile, but have been for a while. Again this is a random issue, that started a day or two ago.

-Software is up-to-date.

-Turned off and on.

-Did a full factory reset.

-Theater mode is NOT on.

HELP PLEASE!

Apple Watch Series 6

Posted on Jan 5, 2023 2:13 PM

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Answer 1

Jan 8, 2023 11:40 AM in response to LEDub2020

Hello LEDub2020,

Welcome to Apple Support Communities. We want to help with your Apple Watch receiving calls. We see you've already done a bit of troubleshooting, good job so far with what you walked through. We have some questions to clarify a few details, then will walk through a few steps to help.

Is your Apple Watch a cellular model?
When you mention doing a "factory reset", was that on your iPhone or Apple Watch?
- If it was your Apple Watch, do you mean you unpaired and erased it, then set it up again to your iPhone?
Is your iPhone in Lockdown Mode?
- About Lockdown Mode

Then, check the following:

Make sure your iOS is fully updated: Update your iPhone or iPad
Make sure your watchOS is fully updated: Update your Apple Watch

We look forward to hearing back from you.

Take care.

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I cannot receive calls on my Apple Watch Series 6...

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