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Why isn’t my apple music showing up when I am already in a family

Why won’t my apple music work when I am in a family?

iPhone 14 Plus, iOS 16

Posted on Jan 5, 2023 2:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2023 11:39 AM

Hi margelandis21,


Thanks for using Apple Support Communities. First, make sure that your family member has an Apple Music Family plan since individual plans would not be shared. For reference, you can check out the different plans from Apple Music - Apple.


If they have an Apple Music Family plan but you do not see it on your iPhone, use the guidance from If you can't find your family's shared content to see if you can see other shared purchases.


"On your iPhone or iPad with iOS 16 or later

  1. Go to Settings > Family.
  2. Tap your name. 
  3. Make a note of which Apple ID is listed.
  4. Tap Purchases. 
  5. Tap Apple ID for Purchases and make sure that you're signed in with with the same Apple ID that you use for Family Sharing. If not, tap Share using secondary Apple ID and enter the Apple ID and password for that Apple ID."


If you cannot see shared content using those steps, proceed using the following guidance which is from the same article.


"Sign out of Media & Purchases

Make sure that you sign in to all Apple services using the same Apple ID that you use for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.

On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name].
  2. Tap Media & Purchases.
  3. Tap Sign Out.
  4. Tap Media & Purchases again.
  5. Tap Not [your name]?, then sign in with the Apple ID that you use for Family Sharing."


Best of luck.

1 reply
Question marked as Top-ranking reply

Jan 8, 2023 11:39 AM in response to margelandis21

Hi margelandis21,


Thanks for using Apple Support Communities. First, make sure that your family member has an Apple Music Family plan since individual plans would not be shared. For reference, you can check out the different plans from Apple Music - Apple.


If they have an Apple Music Family plan but you do not see it on your iPhone, use the guidance from If you can't find your family's shared content to see if you can see other shared purchases.


"On your iPhone or iPad with iOS 16 or later

  1. Go to Settings > Family.
  2. Tap your name. 
  3. Make a note of which Apple ID is listed.
  4. Tap Purchases. 
  5. Tap Apple ID for Purchases and make sure that you're signed in with with the same Apple ID that you use for Family Sharing. If not, tap Share using secondary Apple ID and enter the Apple ID and password for that Apple ID."


If you cannot see shared content using those steps, proceed using the following guidance which is from the same article.


"Sign out of Media & Purchases

Make sure that you sign in to all Apple services using the same Apple ID that you use for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.

On your iPhone, iPad, or iPod touch

  1. Go to Settings > [your name].
  2. Tap Media & Purchases.
  3. Tap Sign Out.
  4. Tap Media & Purchases again.
  5. Tap Not [your name]?, then sign in with the Apple ID that you use for Family Sharing."


Best of luck.

Why isn’t my apple music showing up when I am already in a family

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