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Intermittent functionality of Apple TV streaming

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I'm getting this error when attempting to watch "Mosquito Coast." However, my Internet connection is excellent (wired) and I can watch other content on Apple TV.


I can also watch any other streaming app. The App has been closed and reopened and the TV and router have been restarted. What else could be the problem?

OLED65CXAUA,

Posted on Jan 6, 2023 10:56 AM

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Question marked as Top-ranking reply

Posted on Jan 13, 2023 6:18 AM

It would be helpful for the response to read the details of the error rather than sending generic instructions to identify basic service issues. My problem involved the lack of capability to watch a specific AppleTV offering ("Mosquito Coast") while other offerings were available. None of the solutions or troubleshooting steps applied to my situation.

5 replies
Question marked as Top-ranking reply

Jan 13, 2023 6:18 AM in response to WinsC1

It would be helpful for the response to read the details of the error rather than sending generic instructions to identify basic service issues. My problem involved the lack of capability to watch a specific AppleTV offering ("Mosquito Coast") while other offerings were available. None of the solutions or troubleshooting steps applied to my situation.

Jan 8, 2023 5:02 PM in response to Quietpro

Hey Quietpro,


We'd recommend reviewing the information in this article as it provides steps to help resolve streaming issues with the Apple TV app: If you can't watch or stream movies and TV shows in the Apple TV app


"If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

  1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
  2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
  3. If your cellular connection is poor, connect to Wi-Fi instead.*
  4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
  5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content."


If you need further assistance, contact Apple Support here: Get Support


Thanks!

Intermittent functionality of Apple TV streaming

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