Child’s shared album option grayed out

I can’t find how to make my child’s phone allow shared albums again. It’s frayed out.

iPhone 7

Posted on Jan 6, 2023 6:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 9, 2023 10:51 AM

Hello candicetheresa,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with allowing shared albums on your child's device. Check to see if you have restrictions set as described here to resolve the issue: Use parental controls on your child's iPhone, iPad, and iPod touch


"Allow built-in apps and features

You can restrict the use of built-in apps or features. If you turn off an app or feature, the app or feature won't be deleted, it's just temporarily hidden from your Home Screen. For example, if you turn off Mail, the Mail app won't appear on your Home Screen until you turn it back on.

To change your Allowed Apps:

  1. Go to Settings and tap Screen Time.
  2. Tap Content & Privacy Restrictions.
  3. Enter your Screen Time passcode. 
  4. Tap Allowed Apps. 
  5. Select the apps that you want to allow.


Allow changes to privacy settings

The privacy settings on your device give you control over which apps have access to information stored on your device or the hardware features. For example, you can allow a social-networking app to request access to use the camera, which allows you to take and upload pictures.

To allow changes to privacy settings:

  1. Go to Settings and tap Screen Time.
  2. Tap Content & Privacy Restrictions. If asked, enter your passcode.
  3. Tap Under Privacy, then choose the settings that you want to restrict.

Here are the things you can restrict:

  • Location Services: Lock the settings to allow apps and websites to use location
  • Contacts: Prevent apps from accessing your Contacts
  • Calendars: Prevent apps from accessing your Calendar
  • Reminders: Prevent apps from accessing your Reminders
  • Photos: Prevent apps from requesting access to your photos
  • Share My Location: Lock the settings for location sharing in Messages and Find My Friends
  • Bluetooth sharing: Prevent devices and apps from sharing data through Bluetooth
  • Microphone: Prevent apps from requesting access to your microphone
  • Speech Recognition: Prevent apps from accessing Speech Recognition or Dictation
  • Apple Advertising: Prevent changes to advertising settings
  • Allow Apps to Request to Track: Prevent tracking activity by apps that you've denied access to
  • Media & Apple Music: Prevent apps from accessing your photos, videos, or music library"


We hope this helps.


Cheers!

1 reply
Question marked as Top-ranking reply

Jan 9, 2023 10:51 AM in response to candicetheresa

Hello candicetheresa,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with allowing shared albums on your child's device. Check to see if you have restrictions set as described here to resolve the issue: Use parental controls on your child's iPhone, iPad, and iPod touch


"Allow built-in apps and features

You can restrict the use of built-in apps or features. If you turn off an app or feature, the app or feature won't be deleted, it's just temporarily hidden from your Home Screen. For example, if you turn off Mail, the Mail app won't appear on your Home Screen until you turn it back on.

To change your Allowed Apps:

  1. Go to Settings and tap Screen Time.
  2. Tap Content & Privacy Restrictions.
  3. Enter your Screen Time passcode. 
  4. Tap Allowed Apps. 
  5. Select the apps that you want to allow.


Allow changes to privacy settings

The privacy settings on your device give you control over which apps have access to information stored on your device or the hardware features. For example, you can allow a social-networking app to request access to use the camera, which allows you to take and upload pictures.

To allow changes to privacy settings:

  1. Go to Settings and tap Screen Time.
  2. Tap Content & Privacy Restrictions. If asked, enter your passcode.
  3. Tap Under Privacy, then choose the settings that you want to restrict.

Here are the things you can restrict:

  • Location Services: Lock the settings to allow apps and websites to use location
  • Contacts: Prevent apps from accessing your Contacts
  • Calendars: Prevent apps from accessing your Calendar
  • Reminders: Prevent apps from accessing your Reminders
  • Photos: Prevent apps from requesting access to your photos
  • Share My Location: Lock the settings for location sharing in Messages and Find My Friends
  • Bluetooth sharing: Prevent devices and apps from sharing data through Bluetooth
  • Microphone: Prevent apps from requesting access to your microphone
  • Speech Recognition: Prevent apps from accessing Speech Recognition or Dictation
  • Apple Advertising: Prevent changes to advertising settings
  • Allow Apps to Request to Track: Prevent tracking activity by apps that you've denied access to
  • Media & Apple Music: Prevent apps from accessing your photos, videos, or music library"


We hope this helps.


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Child’s shared album option grayed out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.