You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Airpods disconnect when listening to downloaded music

Whenever I listen to my downloaded music outside(Spotify), the Airpods would disconnect after a few minutes of listening and I would have to reconnect them which is a pain because it would only connect 1 airpod when I reconnect so I have to put them both in the case again.

Posted on Jan 6, 2023 9:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2023 9:15 PM

ducsuk Said:

"My Airpods disconnect when listening to downloaded music"

-------


Bluetooth Issues:

Disable Bluetooth all devices that does not need to connect. All would connect to this.


Troubleshooting AirPods Connectivity:


A Few Thoughts to Try:


A. Start by wiggling it in your ear.


B. Charge these to 100%


C. Visit Apple Support links:


D. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


E. Clear Out Earwax:

Go Here: How to Clean your AirPods and EarPods - Apple Support


F. Enable: Automatic Ear Detection - Apple Support

3 replies
Question marked as Top-ranking reply

Jan 6, 2023 9:15 PM in response to ducsuk

ducsuk Said:

"My Airpods disconnect when listening to downloaded music"

-------


Bluetooth Issues:

Disable Bluetooth all devices that does not need to connect. All would connect to this.


Troubleshooting AirPods Connectivity:


A Few Thoughts to Try:


A. Start by wiggling it in your ear.


B. Charge these to 100%


C. Visit Apple Support links:


D. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


E. Clear Out Earwax:

Go Here: How to Clean your AirPods and EarPods - Apple Support


F. Enable: Automatic Ear Detection - Apple Support

Jan 7, 2023 3:43 PM in response to ducsuk

ducsuk Said:

"My Airpods disconnect when listening to downloaded music: Hey, the steps below didn’t really work for me. My AirPods would still disconnect but only when I’m listening to Spotify on data.

———-


Troubleshooting AirPods and Spotify:

If an issue with a particular app(Spotify), then contact the developer of the app, asking them if they are aware of this bug, and if they have any bug fixes for you to install. You’ll find the developer’s Contact Us info in the app’s site of the App Store.

My Airpods disconnect when listening to downloaded music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.