The keyboard for my iMac is not working. The red lock button is light even when the computer is off.
The keyboard for my iMac is not working. The red lock button is lit even though the computer is shut off.
iMac 21.5″, macOS 12.6
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The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.