mac OS X 10.9.5 - password reset needed

shelley95 wrote:

I understand what you are saying. However, if I can't log on to the machine, how am I supposed to install software?

Following these steps, you can change the password that you use to log in to your Mac, or reset the password if you don't remember it: Change or reset the password of a macOS user account in macOS Mojave or earlier - Apple Support.

If you need more help, let us know.

Jack

Did you try these steps:

1. Restart your Mac, then immediately hold down Command-R or one of the other macOS Recovery key combinations until you see the Apple logo or a spinning globe. 
2. When you see the macOS Utilities window, choose Utilities > Terminal from the menu bar.
3. In the Terminal window, type resetpassword, then press Return to open the Reset Password assistant.

Jack

If you forgot your Apple ID password

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community