Changing location in app store

Hello,

i am Leyla, i moved to Malta from Turkey. Unfortunately i can’t change my location in app store even i canceled all my subscriptions.


i guess that’s why i can’t add my new revolut card as a new payment method.

i need to change it, bcs my Turkish credit card is not valid anymore.


please help


thanks

Posted on Jan 8, 2023 4:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2023 5:38 AM

If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple ID balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance: Get Support

 

2.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 

3 replies
Question marked as Top-ranking reply

Jan 8, 2023 5:38 AM in response to leylaada

If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple ID balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance: Get Support

 

2.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 

Jan 10, 2023 6:06 AM in response to leylaada

Do i have to wait 6 months more to change my country?

Based on point 2, you have to wait until the end of the subscription period. 

Click here for more support and assistance.


i can’t bcs my previous card is not active and i can’t add new card.

See ⤵️

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support


Add a payment method to your Apple ID -> Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 




Jan 10, 2023 5:12 AM in response to Raicya

Hi thank you for your reply but i have some subscriptions which will be ended after 6 months. Do i have to wait 6 months more to change my country?


my main problem, i want to add my revolut bank card as a payment method, but it doesn’t accept.

what should i do? Because i want to renew my YouTube subscription but i can’t bcs my previous card is not active and i can’t add new card.

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Changing location in app store

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