Carplay Music only shows all artists/playlists when car is in "park" - Terrible

Apply needs to fix this - on my 2022 Genesis and my 2022 Toyota Sienna, both only show all playlists and offer the option of "A---Z" search for artists when car is in park. While driving, I can only see recent artists or recent playlists. my older cars which had Carplay offered the option to see all artists with an "A--Z" so I thought this was a new car thing - but after some complaints to Genesis, I see that there has been a change so that ONLY when in Park do you see option for all artists. I then tested this on my Sienna and same thing. I think APPLE thinks this is a safety feature - IT IS NOT as now I have to pick up my phone and scroll to find what I want. Sure, I can askk Siri to play something, but sometimes, I want to look at an artist I have, see the 6 or 8 albums, and pick one to play in its entirety. I can't get this done on SIRI.

iPhone 13

Posted on Jan 8, 2023 9:10 AM

Reply

Similar questions

3 replies

Jan 10, 2023 12:59 PM in response to NCDad

Hi NCDad,


Since you've noticed this when your iPhone is connected to two different cars, restart your iPhone. Although simple, this step can help correct some unexpected issues. It's also a good idea to make sure your iPhone is running the latest iOS version, since updates often include fixes. Updating can also help with overall performance: Update your iPhone or iPad. If an update is available, be sure to create a backup before installing it.


If the issue persists, the guidance in this resource may be helpful: If you need help with CarPlay.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

1. Check your connection to your CarPlay stereo:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3. Restart your iPhone and your car. 
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you need more help, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Contact Apple Support or by calling the most applicable phone number from this list: Contact Apple for support and service.


Kind regards.


Jan 10, 2023 1:28 PM in response to MVegas21

HI MVegas21,


thanks for the info and potential ways to solve this - but unfortunately, I am and have been on the latest IOS version. I have done the iphone restart many times - in fact, when you do it, for the first 24 hours or so, all is fine with Music in Carplay, then something kicks in and again, I lose all my playlists and ability to see all artists via the A--Z feature. I truly believe this is some sort of "safety" issue that Apple and/or the car manufactures have installed that inhibits the ability to do some things on a touch screen within my car while driving (although I had a 2017 Genesis and this never occured). So with Apple or the car manufacturers (I have 2022 Genesis and 2022 Toyota Sienna) have updated the interface and they "thought" this was a good thing to do - AND IT ISN'T. Ugh. But thanks.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Carplay Music only shows all artists/playlists when car is in "park" - Terrible

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.