My new iPhone shows my carrier as iPhone 53.0 in my settings

Due to the fact that my settings show my carrier as iPhone 53.0 in my settings, my carrier says they can't do anything until the carrier unlocks it. Unfortunately, my carrier and Apple both have no idea who or what the carrier is. Apple has run diagnostics and said there is nothing wrong with the phone. I have uploaded all my cloud and I can do everything except call people or text non iPhone people. I have no cellular connection.

iPhone 14, iOS 16

Posted on Jan 8, 2023 9:27 AM

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Posted on Jan 14, 2023 12:28 PM

Did you manage to delete iphone 53.0?

Because I'm having this problem too.

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Jan 8, 2023 3:22 PM in response to hpsharp

I’m having the same issue. I’m trying to switch from T-Mobile to Verizon. And I paid for my 14 pro max in full. T-Mobile says my phone is unlocked and my number was ported over, but Verizon is saying T-Mobile still has ahold of the esim. T-Mobile told me to delete the esim and now the carrier says iPhone 53.0. This literally all happened today too.

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Mar 26, 2023 9:04 PM in response to hpsharp

I called at&t, the first person tried sending me to a store. The second one said they were submitting the ticket for carrier visibility. From what I’ve seen after I posted this, that seems to be the fix. I do wonder why it gets stuck like that since it doesn’t effect the use of physical sims at all.

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My new iPhone shows my carrier as iPhone 53.0 in my settings

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