Related Article: What is the difference between iMessage and SMS/MMS?

Can't send photos to non-iPhone users

I can text with non-iPhone users from my iPhone but my pictures, videos do not go through with my new iPhone 14 pro. I can, however, send photos and videos to folks with iPhones.

iPhone 14 Pro, iOS 16

Posted on Jan 8, 2023 10:15 AM

Reply
121 replies

May 14, 2023 2:39 PM in response to jcm53byu

Hi all,


tried several things that are mentioned in the reply's but nothing worked and my iCloud and FaceTime are logged in with the same account.


the only thing that worked for me was turning of Wifi so the message was send via the SIM and not over Wifi.


It’s very annoying but for me the only solution, hope it helps for others and hope they fix this.


Greetings

May 15, 2023 2:03 PM in response to Drakarnir

Drakarnir wrote:

the bluetooth thing worked for me too. i am wondering if it could have something to do with my apple watch with cellular service being connected to the phone. do you have a cell connected watch too?

I have an Apple Watch with cellular service and have no problem sending pictures to non-iPhone users. And, I don't turn BT off. Ever.

May 15, 2023 6:35 PM in response to Rarity514

It's, all BS - Same problem thru multiple iPhones, multiple carriers, and multiple years and multiple osx and iOS. Apple just doesn't give a s..... I've got multiple family members & several just can't afford Apple or their work/home phone has to be non apple. So I have to always do 2 sets of messages. Forget it, it's not even worth trying. Setting SMS & MMS on the iPhone is still useless.

May 15, 2023 6:52 PM in response to JPK_01

JPK_01 wrote:

It's, all BS - Same problem thru multiple iPhones, multiple carriers, and multiple years and multiple osx and iOS. Apple just doesn't give a s..... I've got multiple family members & several just can't afford Apple or their work/home phone has to be non apple. So I have to always do 2 sets of messages. Forget it, it's not even worth trying. Setting SMS & MMS on the iPhone is still useless.

Really odd. Through almost 16 years of using iPhones, and 7 different models, and 3 different carriers, I’ve never had a problem sending or receiving MMS messages.

May 23, 2023 4:57 PM in response to Shellturton

Shellturton wrote:

I still can not send any photos or short videos to anyone that does not use an iPhone. This is ridiculous. Maybe it is time to switch to an android. It will not send via Wi-Fi or cell service. And yes my MMS is on in messages.

Actually, it’s time to contact your cellular network provider. Photos use MMS messaging, which is 100% a carrier service, and if it doesn’t work only your carrier can fix it.


Basic facts:

  • SMS (text) messages use the cellular voice control channel, so you must have cellular calling for it to work
  • SMS is always on for an iPhone
  • MMS (picture) messages use cellular data, and cannot use Wi-Fi
  • MMS must be turned on in Settings/Messages
  • If you don’t see a switch for MMS in Settings/Messages that means that your carrier has not enabled MMS on your account.


But the bottom line is that only your carrier can fix it. Oh, and this is true for Android phones also.


Oh, one more thing: If your carrier is Verizon, this is a well known and widely reported problem with Verizon’s setup of some models of phones.

Can't send photos to non-iPhone users

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