iPhone 11 Pro single touch in games

Hi,


My son is using my old iPhone 11 Pro and it's a great phone. However, he has this problem when playing games where the phone only allows one touch. For example, in a racing game, he can't press the accelerator and steer at the same time.


I tried the same games on my iPhone 14 Pro and his brothers iPhone XR and they work without any problems.


The phone has its original screen and is updated to the latest version of iOS. He tells me he has had this problem for some time. Deleting and re-installing games does not work, neither does a hard reset.


I am out of ideas, can anyone help?


Cheers


Ben

Posted on Jan 8, 2023 12:09 PM

Reply
1 reply

Jan 10, 2023 2:41 PM in response to bensaunders

Hello bensaunders,


Thank you for using Apple Support Communities. Sounds like your son is experiencing issues playing games on his iPhone. It also looks like you’ve done a really great job in troubleshooting this issue. If deleting and reinstalling the affected app didn't help, you might want to consider reaching out to the app developers for assistance. Just in case, this resource can show you how to reach them: How to contact an app developer - Apple Support


However, if this issue is occurring on numerous different apps, we might want to review the following resource for steps you can try with the iPhone: If the screen isn't working on your iPhone or iPad - Apple Support


1.) Restart your iPhone or iPad.
2.) Make sure that your screen is clean and free of any debris or water.
3.) Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4.) Remove any cases or screen protectors.


This resource usually helps with display issues. If you continue to experience display issues, perhaps reaching out to Apple Support would be your next step. They'll most likely need to physically evaluate the device to make sure everything is properly working. You can use this link to reach them: Get Support - Apple Support


Thank you for using Apple Support Communities. Cheers.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 Pro single touch in games

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.