Device not showing

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Level 1

9 points

Device not showing

I recently bought a new iPad via my Apple login. I logged in to the new iPad with my Apple ID. I have two issues with it.

I have not been able to use my iPad as a second screen to my MacBook Pro (which is only 1 year old so pretty new too).
When I went to contact Apple support for help I noticed the iPad wasn't listed as one of my devices. How do I add it and why is it not showing?

iPad (10th gen) WiFi

Posted on Jan 8, 2023 2:10 PM

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Answer 1

sberman

Level 10

272,430 points

Jan 8, 2023 2:22 PM in response to KirstW

Regarding item 1, check this article and be certain both the Mac and iPad meet the requirements shown.

Use an iPad as a second display for a Mac - Apple Support

Regarding item 2, you need to sign on to the iPad using your Apple ID to have it show as a device. If you have not done that, that would also explain item 1 as signing in is one of the requirements.

You stated you did sign in using your Apple ID. Check at Settings > [your Apple ID] to be certain everything looks OK.

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Answer 2

KirstW Author

Level 1

9 points

Jan 8, 2023 2:26 PM in response to sberman

Both meet the requirements and both are logged into my Apple ID.

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Device not showing

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