rebuild greyed out

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Level 1

4 points

rebuild greyed out

I am trying to rebuild a apple mailbox and "rebuild" is greyed-out. What is the solution? Macbook pro, Ventura. Thank-you.

Posted on Jan 8, 2023 11:08 PM

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Answer 1

Top-ranking reply

Owl-53

Level 10

102,565 points

Jan 9, 2023 2:07 AM in response to bmcbride20

This may happen if the Users e-mail Accounts has been inadvertently " Take All Accounts Offline "

I tested before replying and by " Take ALL Accounts Offline " and the Rebuild at bottom of image below was

" Greyed Out "

To reverse this " Take ALL Account On-Line " and the Rebuild was available

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Answer 2

Owl-53

Level 10

102,565 points

Jan 11, 2023 4:29 AM in response to bmcbride20

Welcome.

Using the Web Browser of choice, can the user log into the Web Portal of the Mail Server ?

Does it work there ?

What protocol is used with this Mail Server.

It is configured using IMAP ? or POP ? protocol ?

If using IMAP, what is reflected on the Mail Server using the Browser of choice should be reflected back to the Apple Mail Application.

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Answer 3

bmcbride20 Author

Level 1

4 points

Jan 12, 2023 2:18 AM in response to Owl-53

Thank-you for the response. Yes, I can log into the web portal -- it is a gmail account, protocol is IMAP.

I can rebuild this mailbox on other computers, but not my primary. On my primary computer, I receive incoming mail at the gmail address, but outgoing mail sent from apple mail never registers anywhere -- it doesn't get sent, it doesn't go into drafts, I notice that I can't add a flag to any emails either. I even tried deleting the account, but it won't budge!

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