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Apple TV remove won't work with SunBrite TV

My Apple TV remove will not control the volume on my SunBrite TV (and also won't turn the TV on / off). All other Apple TV remotes work as designed with the other brand TV's in our house (Sony, Vizio). Does anyone know if this is a resolvable issue and if so, exactly how to make the remove work with the TV - particularly the volume?

Apple TV 4K, tvOS 16

Posted on Jan 9, 2023 2:31 PM

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Question marked as Best reply

Posted on Jan 9, 2023 4:37 PM

Volume control to TVs is done using IR signals from the remote directly to the TV (not through the Apple TV box). By default the remote will use the most common signals for volume control. If this TV expects different signals for volume control, then you can learn it a new device. Try that.



Turning on|off (on|standby) is best supported through CEC. Verify that CEC is activated on both the Apple TV box and the TV.

For Apple TV: Settings﹥Remotes and Device﹥Control TVs and Receivers﹥On

For the TV: See its manual. (Some brands use a brand-specific name for CEC.)

CEC implementations may differ by TV brand and model. Not all TVs support all CEC functions, or any at all.

2 replies
Question marked as Best reply

Jan 9, 2023 4:37 PM in response to kizlow

Volume control to TVs is done using IR signals from the remote directly to the TV (not through the Apple TV box). By default the remote will use the most common signals for volume control. If this TV expects different signals for volume control, then you can learn it a new device. Try that.



Turning on|off (on|standby) is best supported through CEC. Verify that CEC is activated on both the Apple TV box and the TV.

For Apple TV: Settings﹥Remotes and Device﹥Control TVs and Receivers﹥On

For the TV: See its manual. (Some brands use a brand-specific name for CEC.)

CEC implementations may differ by TV brand and model. Not all TVs support all CEC functions, or any at all.

Apple TV remove won't work with SunBrite TV

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