Data transferred but cell service did not

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Level 1

13 points

Data transferred but cell service did not

I am setting up my iPhone 14, transferring everything from an iPhone X. The data transferred but the cell service did not. There is no Simm card in the 14. And, now when attempting to "setup cellular" on the 14 the two never connect. yes, they are side by side, yes the batteries are charged, yes both bluetooth are on, yes both have the same wifi connection, yes both are logged in to the same Apple ID account.

How to I get this task accomplished? Thank you.

iPhone 14, iOS 16

Posted on Jan 9, 2023 7:39 PM

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Answer 1

Top-ranking reply

hc1111

Community Specialist

Jan 12, 2023 11:24 AM in response to RobsLodge

Hey there RobsLodge,

It sounds like you need to set up an eSIM with your new iPhone. You'll need to make sure your current carrier supports this first, then continue with the steps below to set it up:

Set up an eSIM

Supported iPhone models can digitally store an eSIM provided by your carrier. If your carrier supports either eSIM Carrier Activation or eSIM Quick Transfer, you can turn on your iPhone and follow the instructions to activate your eSIM during setup.

If you already completed setup, you can do any of the following:

• eSIM Carrier Activation: Some carriers can assign a new eSIM directly to your iPhone; contact your carrier to initiate this process. When you receive the “Finish Setting Up Cellular” notification, tap it. Or go to Settings > Cellular, then tap Set Up Cellular or Add eSIM.

• eSIM Quick Transfer: Some carriers support transferring a phone number from your previous iPhone to your new iPhone without needing to contact them. Make sure you’re signed in with your Apple ID on both devices, or make sure your previous iPhone is unlocked, nearby with Bluetooth turned on, and running iOS 16 or later.

On your new iPhone, go to Settings > Cellular, tap Set Up Cellular or Add eSIM, then tap Transfer From Nearby iPhone or choose a phone number. On your previous iPhone, follow the instructions to confirm the transfer.

Note: After your phone number is transferred to your new iPhone, it stops working on your previous iPhone.

• Scan a QR Code provided by your carrier: Go to Settings > Cellular, tap Set Up Cellular or Add eSIM, then tap Use QR Code. (You may need to tap Other Options first.) Position iPhone so the QR code appears in the frame, or enter the details manually. You may be asked to enter a confirmation code provided by your carrier.

• Transfer from a different smartphone: If your previous phone isn’t an Apple iPhone, contact your carrier to transfer the phone number.

• Activate service through a participating carrier’s app: Go to the App Store, download the carrier’s app, then use the app to activate cellular service.

Note: If prompted, connect your iPhone to an available Wi-Fi or cellular network. eSIM setup requires an internet connection.

For more details: Set up cellular service on iPhone - Apple Support

Take care!

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Answer 2

RobsLodge Author

Level 1

13 points

Jan 13, 2023 1:01 PM in response to hc1111

Thank you so much hc1111. I appreciate knowing there are knowledgable people here and willing to help. I did get this resolved by contacting the cellphone service provider. They activated my new phone remotely. I was not able to do this locally, rather it, for whatever reason, needed the carrier to complete the process.

Thank you for your suggestions and efforts to help.

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Data transferred but cell service did not

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