Cannot sync my iCloud music library on iPhone

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Level 1

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Cannot sync my iCloud music library on iPhone

I've just cancelled my Apple music subscription, changed my region from IT to UA, switched stores and subscribed again to Apple Music from the Ukrainian store. Now I cannot sync the iCloud music library on my iPhone. Everything works just fine on my Mac. On the iPhone, the library keeps infinitely loading. I've tried to restart the phone, and delete and redownload the Apple music app but it didn't help. I've tried to turn on the syncing from the iPhone Settings, the button turns on when I tap on it but then turns off on its own.

iPhone 13 Pro, iOS 15

Posted on Jan 10, 2023 1:09 AM

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Answer 1

Top-ranking reply

Ingo2711

Level 9

73,017 points

Jan 10, 2023 8:01 AM in response to Mariya_M

If you subscribed to Apple Music in the other country, did you wait until the subscription ended?

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What to do before you change your country or region

Spend any balance remaining on your Apple ID. If you're not sure whether you have a balance, check your Apple Account balance.
Cancel your subscriptions and wait until the end of the subscription period.
Wait for any memberships, pre-orders, movie rentals, or Season Passes to complete, and wait for any pending store credit refunds to process. You can cancel a pre-order.
Make sure that you have a payment method for your new country or region. See what payment methods you can use.
Redownload your apps, music, movies, TV shows, and books on any devices that you might use to play or read them in the future. Some types of content might not be available in your new country or region. Learn what types of content and services are available in your new country or region.

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copied from: Change your Apple ID country or region - Apple Support

Did you also log out of Settings/Apple ID/Media & Purchases, and log in again with your Apple ID, after you changed the region?

Apple Music is enabled in the settings for iCloud as well?

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Answer 2

Mariya_M Author

Level 1

5 points

Jan 10, 2023 8:59 AM in response to Ingo2711

Thanks for the suggestion to log out and log in again with my Apple ID, it helped! Although I found the process not user-friendly (unsubscribing, waiting, changing country, subscribing, logging in - out, it took a lot of time) , I am glad the problem was solved.

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Answer 3

Ingo2711

Level 9

73,017 points

Jan 10, 2023 9:15 AM in response to Mariya_M

You're welcome, glad it worked 🙂

Having to wait for the subscriptions to end could also be seen as a way to keep people from changing their accounts back and forth too often, and losing track of which content they bought in which region, since all the content from Apple may not be available in other countries.

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Cannot sync my iCloud music library on iPhone

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