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Hello. My card was charged $20 with an apple header. I used to have an apple music subscription only and stopped it. I contacted the bank but they said they are investigating. I am looking at the Apple website and want to make a refund, but in the section of selecting the product for refund, I do not see anything that has been paid or received. What advice can you give about this? My card information was stolen or apple's responsibility? Where can I join the live chat and explain my problem?

iPhone 11, iOS 16

Posted on Jan 10, 2023 2:18 AM

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Question marked as Top-ranking reply

Posted on Jan 10, 2023 2:27 AM

You can use this link as a start und click though it to find the option to chat with Apple Support:

iTunes billing Support - Apple


Before you do, check this article, to find out if you really have been charged by Apple, or if this has been a scam or phishing message:

If you see 'apple.com/bill' on your billing statement - Apple Support


Identify legitimate emails from the App Store or iTunes Store - Apple Support

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


1 reply
Question marked as Top-ranking reply

Jan 10, 2023 2:27 AM in response to ramin42

You can use this link as a start und click though it to find the option to chat with Apple Support:

iTunes billing Support - Apple


Before you do, check this article, to find out if you really have been charged by Apple, or if this has been a scam or phishing message:

If you see 'apple.com/bill' on your billing statement - Apple Support


Identify legitimate emails from the App Store or iTunes Store - Apple Support

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


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