Why my phone couldnt transfer but showing failed

I want to transfer from my android phone to my new iPhone via move to iOS but keep showing failed on iPhone screen

iPhone 14 Pro Max

Posted on Jan 10, 2023 2:39 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2023 12:33 PM

Hi there Pierrelee,


Thanks for reaching out to the Apple Support Communities. To get started, have you had a chance to go through the steps in the 'Related Article' that can help with troubleshooting this issue: Move from Android to iPhone, iPad, or iPod touch - Apple Support


If you need help with the transfer
- Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
- On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
- Restart both of your devices and try again.
- On your Android device, turn off your cellular data connection. Then try the transfer again.


If not, give the steps above a try, and let us know if that's able to help.


Best regards.

1 reply
Question marked as Top-ranking reply

Jan 12, 2023 12:33 PM in response to Pierrelee

Hi there Pierrelee,


Thanks for reaching out to the Apple Support Communities. To get started, have you had a chance to go through the steps in the 'Related Article' that can help with troubleshooting this issue: Move from Android to iPhone, iPad, or iPod touch - Apple Support


If you need help with the transfer
- Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
- On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
- Restart both of your devices and try again.
- On your Android device, turn off your cellular data connection. Then try the transfer again.


If not, give the steps above a try, and let us know if that's able to help.


Best regards.

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Why my phone couldnt transfer but showing failed

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