My Face ID is damaged and wants to replace or repair it how can I do that please

How can I get to replace or repair my Face ID from Apple Store

iPhone 11 Pro Max, iOS 16

Posted on Jan 10, 2023 7:41 AM

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Question marked as Top-ranking reply

Posted on Jan 10, 2023 10:04 AM

Hello,


Apple has several documents helping you with Face ID.


This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

In this situation do as suggested in the document, and if you still have problems, click on this link --> Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.




1 reply
Question marked as Top-ranking reply

Jan 10, 2023 10:04 AM in response to tatical

Hello,


Apple has several documents helping you with Face ID.


This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

In this situation do as suggested in the document, and if you still have problems, click on this link --> Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.




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My Face ID is damaged and wants to replace or repair it how can I do that please

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