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Thunderbolt4 to HDMI does not work on TV 4K@30Hz HDMI port

After having intermittent issues connecting a displayPort-to-HDMI on an older TV with my HP laptop I tried some at home experiments with a newer TV with our MacBook Air. The TV at home has multiple HDMI ports and one was labeled 4K@30Hz which gave a static display that cut in and out, whereas the TV's HDMI "best" port labeled 4K@60Hz worked (for both the MacBook Air and my HP laptops display port). Is this to be expected with Apple's Thunderbolt 4 port and Apple's USB-C Digital AV Multiport Adapter? Or is there some setting that I need to do to make it work for different classes of HDMI ports on a TV?

MacBook Air

Posted on Jan 10, 2023 7:45 AM

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Question marked as Best reply

Posted on Jan 12, 2023 2:28 PM

Hello iJimJones,


Welcome to Apple Support Communities!

We want to help review the details of the USB-C Digital AV Multiport Adapter.

See here:

"

The USB-C Digital AV Multiport Adapter lets you connect your USB-C-enabled Mac or iPad to an HDMI display, while also connecting a standard USB device and a USB-C charging cable.

This adapter allows you to mirror your Mac or iPad display to your HDMI-enabled TV or display.

3840x2160 at 60Hz on:

iPad Pro 11-inch, iPad Pro 12.9-inch (3rd generation and later), MacBook Pro (16-inch, 2019), MacBook Pro (15-inch, 2017 and later), MacBook Pro (13-inch, four Thunderbolt 3 ports, 2020), MacBook Air (2020), iMac (Retina 5K, 27-inch, 2017 and later), iMac (Retina 4K, 21.5-inch, 2017 and later), and iMac Pro (2017 and later)

1080p at 60Hz or UHD (3840 by 2160) at 30Hz on:

iPad Air (4th generation), MacBook Air (2018 and later), MacBook Pro (13-inch, 2016 and later), MacBook Pro (15-inch, 2016), iMac (non-Retina, 21.5‑inch, 2017), and Mac mini (2018)

Simply connect the adapter to a USB-C or Thunderbolt 3 (USB-C) port on your Mac or iPad and then to your TV or projector via an HDMI cable (sold separately).

Use the standard USB port to connect devices such as your flash drive or camera or a USB cable for syncing and charging your iOS devices. You can also connect a charging cable to the USB-C port to charge your Mac or iPad."

This Apple Support page has the full details: USB-C Digital AV Multiport Adapter - Apple

There isn't a setting based on the adapter being used.You'll want to make any necessary adjustments on your TV or output device.

We hope this helps to understand your best options to use the adapter and change the resolution as needed.

Cheers!

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1 reply
Question marked as Best reply

Jan 12, 2023 2:28 PM in response to iJimJones

Hello iJimJones,


Welcome to Apple Support Communities!

We want to help review the details of the USB-C Digital AV Multiport Adapter.

See here:

"

The USB-C Digital AV Multiport Adapter lets you connect your USB-C-enabled Mac or iPad to an HDMI display, while also connecting a standard USB device and a USB-C charging cable.

This adapter allows you to mirror your Mac or iPad display to your HDMI-enabled TV or display.

3840x2160 at 60Hz on:

iPad Pro 11-inch, iPad Pro 12.9-inch (3rd generation and later), MacBook Pro (16-inch, 2019), MacBook Pro (15-inch, 2017 and later), MacBook Pro (13-inch, four Thunderbolt 3 ports, 2020), MacBook Air (2020), iMac (Retina 5K, 27-inch, 2017 and later), iMac (Retina 4K, 21.5-inch, 2017 and later), and iMac Pro (2017 and later)

1080p at 60Hz or UHD (3840 by 2160) at 30Hz on:

iPad Air (4th generation), MacBook Air (2018 and later), MacBook Pro (13-inch, 2016 and later), MacBook Pro (15-inch, 2016), iMac (non-Retina, 21.5‑inch, 2017), and Mac mini (2018)

Simply connect the adapter to a USB-C or Thunderbolt 3 (USB-C) port on your Mac or iPad and then to your TV or projector via an HDMI cable (sold separately).

Use the standard USB port to connect devices such as your flash drive or camera or a USB cable for syncing and charging your iOS devices. You can also connect a charging cable to the USB-C port to charge your Mac or iPad."

This Apple Support page has the full details: USB-C Digital AV Multiport Adapter - Apple

There isn't a setting based on the adapter being used.You'll want to make any necessary adjustments on your TV or output device.

We hope this helps to understand your best options to use the adapter and change the resolution as needed.

Cheers!

Thunderbolt4 to HDMI does not work on TV 4K@30Hz HDMI port

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