You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Update fro macOS Ventura 13.0.1 to macOS Ventura 13.1 - fail

14-inch MacBook Apple M1 Pro fail to update from 13.0.1 to 13.1.

I tried both with settings and terminal (sudo softwareupdate -i -a -R) and got an errors. Here what i got in terminal after downloading 10% :

Downloading macOS Ventura 13.1

Password:

Downloading: 100.00%

Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 "Failed to personalise the software update. Please try again." UserInfo={NSLocalizedRecoverySuggestion=An error occurred while downloading the selected updates. Please check your internet connection and try again., NSLocalizedDescription=Failed to personalise the software update. Please try again., NSUnderlyingError=0x600000229a70 {Error Domain=SUMacControllerError Code=7723 "[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform PreflightPersonalize operation: [MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)_1_PersonalizationErrorDomain(Personalization):3402]" UserInfo={NSLocalizedDescription=Failed to personalise the software update. Please try again., SUMacControllerErrorIndicationsMask=0, NSDebugDescription=[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform PreflightPersonalize operation: [MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)_1_PersonalizationErrorDomain(Personalization):3402], NSUnderlyingError=0x6000002299e0 {Error Domain=MobileSoftwareUpdateErrorDomain Code=2 "Could not personalize boot/firmware bundle." UserInfo={NSUnderlyingError=0x600000228b40 {Error Domain=PersonalizationErrorDomain Code=3402 "AMAuthInstallBundlePersonalize() failed: Unknown" UserInfo=0x600000c28fe0 (not displayed)}, NSLocalizedDescription=Could not personalize boot/firmware bundle., target_update=22C65}}}}}

I've checked Internet connection. It's good.

I tried to reboot and power off/on but got the same result.

MacBook Pro 14″, macOS 13.0

Posted on Jan 10, 2023 9:32 AM

Top-ranking reply

Old Toad

Level 10

210,443 points

Posted on Jan 10, 2023 9:40 AM

I've had better luck from the Safe Mode because I evidently have some 3rd party software that interferes with the installation so try the following:

#1 - boot into Safe Mode according to Start up Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

#2 - go to the System/Software Update preference pane and begin the download.

#3 - run the installer from the Safe Mode.

View in context

Update fro macOS Ventura 13.0.1 to macOS Ventura 13.1 - fail

Similar questions