Newsroom Updates

> Introducing Apple Intelligence for iPhone, iPad, and Mac

> macOS Sequoia takes productivity and intelligence on Mac to new heights

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

imac 21.5 Sleep mode with only one option- Cancel

How to restore my old iMac with forgotten password from a sleep mode with only one option- “Cancel”

iMac 21.5″, macOS 10.15

Posted on Jan 10, 2023 9:13 PM

Reply

Best reply

Level 9

78,298 points

Posted on Jan 11, 2023 6:04 AM

What happens when you select Cancel...?

For resetting your password, see > https://support.apple.com/en-us/HT202860

If that fails, follow the steps at > https://support.apple.com/en-us/HT212190

View in context

Similar questions

3 replies

Best reply

Level 9

78,298 points

Jan 11, 2023 6:04 AM in response to Beardoinjapan

What happens when you select Cancel...?

For resetting your password, see > https://support.apple.com/en-us/HT202860

If that fails, follow the steps at > https://support.apple.com/en-us/HT212190

Reply

Jan 13, 2023 1:51 AM in response to den.thed

Reply

Jan 13, 2023 1:49 AM in response to den.thed

The screen goes dark if I select “cancel”

Another left click and the same sleep screen appears with no changes at all.

Reply

imac 21.5 Sleep mode with only one option- Cancel

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up