Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t download new apps

Hi there, I just bought a new iPhone 13 mini. When I try to download a new app the get button stops loading after 2 seconds and turns into a get button again. Updating existing apps does work fine. Any idea?

iPhone 13 mini, iOS 16

Posted on Jan 10, 2023 11:35 PM

Reply
Question marked as Best reply

Posted on Jan 11, 2023 3:11 AM

Please check:

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


See also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

1 reply
Question marked as Best reply

Jan 11, 2023 3:11 AM in response to ankie145

Please check:

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


See also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

Can’t download new apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.