Unable to activate -an update is required to activate

I am getting an error message on my Iphone stating unable to activate an update is required to activate your iphone. I have connected my Iphone to my laptop with the latest version of i tunes however it sees the device but when I go to the device it is a blank screen with no tabs or options.

iPhone 11

Posted on Jan 11, 2023 10:11 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2023 10:42 AM

Hi bmrifan,


We'll be glad to help you out with activating your iPhone. If you're unable activate, you'll need to follow all steps outlined in this article: If you can't activate your iPhone or iPad (Wi-Fi + Cellular)


"Follow these steps 

  1. Restart your iPhone or iPad.
  2. If you're using a cellular-data connection, connect to a reliable Wi-Fi network instead.
  3. If you get an error message on your iPhone or iPad that says the activation server is temporarily unavailable or cannot be reached when trying to activate, wait a few minutes, then repeat the previous steps.

If you still can't activate your iPhone or iPad, try again using your computer instead:

  1. Make sure that you have the latest version of macOS or the latest version of iTunes.
  2. Check that your computer has an internet connection.
  3. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Locate your device on your computer.
  4. Wait while your computer detects and activates your iPhone or iPad: 
    • If an alert appears that says "Set up as New" or "Restore from Backup," it means your iPhone or iPad is activated.
    • If you get an error message on your computer that says that the SIM card isn't compatible or is invalid, contact your carrier.
    • If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device," use recovery mode to restore your iPhone or iPad.

If you still can't activate your iPhone or iPad, contact Apple Support.


"

We hope this clears things up for you.


Cheers.

Similar questions

1 reply
Question marked as Top-ranking reply

Jan 14, 2023 10:42 AM in response to bmrifan

Hi bmrifan,


We'll be glad to help you out with activating your iPhone. If you're unable activate, you'll need to follow all steps outlined in this article: If you can't activate your iPhone or iPad (Wi-Fi + Cellular)


"Follow these steps 

  1. Restart your iPhone or iPad.
  2. If you're using a cellular-data connection, connect to a reliable Wi-Fi network instead.
  3. If you get an error message on your iPhone or iPad that says the activation server is temporarily unavailable or cannot be reached when trying to activate, wait a few minutes, then repeat the previous steps.

If you still can't activate your iPhone or iPad, try again using your computer instead:

  1. Make sure that you have the latest version of macOS or the latest version of iTunes.
  2. Check that your computer has an internet connection.
  3. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Locate your device on your computer.
  4. Wait while your computer detects and activates your iPhone or iPad: 
    • If an alert appears that says "Set up as New" or "Restore from Backup," it means your iPhone or iPad is activated.
    • If you get an error message on your computer that says that the SIM card isn't compatible or is invalid, contact your carrier.
    • If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device," use recovery mode to restore your iPhone or iPad.

If you still can't activate your iPhone or iPad, contact Apple Support.


"

We hope this clears things up for you.


Cheers.

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Unable to activate -an update is required to activate

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