How to reset iPad if it is locked to an old inactive email address

How to factory reset my iPad if it is “locked or iPad unavailable “to an old inactive email address also my exhusband is vindictive and changed my passcode

iPad (10th gen) WiFi

Posted on Jan 12, 2023 12:18 PM

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Question marked as Top-ranking reply

Posted on Jan 12, 2023 2:34 PM

If you were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPad retailer showing

the serial number of the iPad, make a genius bar

reservation and bring in the receipt, iPad, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

Genius Bar Reservation and Apple Support Options - Apple


There is no workaround for the security features of Activation Lock.


Here is a link to an Apple page about Activation Lock:

Activation Lock page: https://al-support.apple.com/#/getsupport





2 replies
Question marked as Top-ranking reply

Jan 12, 2023 2:34 PM in response to Scarlett-Ash85

If you were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPad retailer showing

the serial number of the iPad, make a genius bar

reservation and bring in the receipt, iPad, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

Genius Bar Reservation and Apple Support Options - Apple


There is no workaround for the security features of Activation Lock.


Here is a link to an Apple page about Activation Lock:

Activation Lock page: https://al-support.apple.com/#/getsupport





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How to reset iPad if it is locked to an old inactive email address

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