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Unable to print with iMac

Unable to print letter and legal paper iMac and brothers printerUnable to print letter and legal paper



[Re-Titled by Moderator]


Posted on Jan 12, 2023 4:48 PM

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Question marked as Top-ranking reply

Posted on Jan 14, 2023 2:40 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.



3 replies
Question marked as Top-ranking reply

Jan 14, 2023 2:40 PM in response to Notarybossnj

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.



Jan 14, 2023 2:20 PM in response to Notarybossnj

I have a IMac 2021 which uses is Ventura OS. I have a Brothers hl-62000 l dw, printer which states it’s compatible. Went I try to print, legal and letter papers the legal cuts off at the bottom, regardless of the settings. I have tried all the troubleshooting with no success. Please help me be able to use both products. Download of driver seems to also not help.

Unable to print with iMac

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