Camera doesn’t take a picture, freezes and goes blurry

superjester Said:

“Camera doesn’t take a picture, freezes and goes blurry: Nope…. Tried this and it still doesn’t work. I have a case, it it’s the same case I’ve had on it for more than a year without any problem”

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Get this Serviced:

A. Contact Apple Support:

If purchased from Apple, or covered under AppleCare, then get this serviced by Apple.

• Contact Us - Choose Locations
• Proceed from there as necessary

Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

and/or...

B. Contact an AASP: 

Also, take this to an AASP (Apple Authorized Service provider), asking for assistance.

1. Go Here: Find Locations - Apple Authorized Reseller
2. Click: Service & Support
3. Enter: your location information
4. See: if there is an AASP nearby
5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhone

II. Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

1. Go Here: Feedback - iPhone - Apple
2. Comment: on when you came across this issue, and how you have troubleshot it this far. Include the URL of this thread.
3. Select: "Bug Report" for the "Feedback Type"
4. Proceed from there aw necessar

superjester Said:

"Camera doesn’t take a picture, freezes and goes blurry: I’m on the most recent update 16.2. Just starting today my camera app will freeze, get blurry and won’t take a picture. I’ve shut down the app, restarted the phone. Front camera seems to be working fine. There are 66gb left in storage, so it’s not full."

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Phone iSight Camera and flashlight:

A. Try This - Disable then Enable Cameara:

1. Go to: Settings
2. Tap: Screen Time
3. Tap: Content & Privacy Restrictions
4. Enter: Keycode
5. Tap: Allowed Apps
6. Tap: Camera (So it is Green-Colored)

B. Restart iPhone:

Go Here: Restart your iPhone - Apple Support

C. Are you Using a Cover?

Make sure that the back camera is not covered(somewhat) - For note: the microphone part is located between the lens and the flash. So, make sure all is not covered.

superjester Said:

“Camera doesn’t take a picture, freezes and goes blurry: Nope…. Tried this and it still doesn’t work. I have a case, it it’s the same case I’ve had on it for more than a year without any problem”

What happens when you remove it from the case? Do you still get the same problem? Purchase a different case, and use that.