The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
i have some apps that were FREE from the app store that i deleted a while ago. it shows the little cloud icon indicating i can download the app again since i’ve already previously installed it. but, when i press the symbol, it prompts me to sign in. when i sign in, it makes me confirm my payment method. and when i do, it says payment method declined. on a FREE app. i have tried many different things and nothing seems to fix this. please help.
Hi Brenden,
You must have a valid payment method established with your Apple ID before you can download and install any app whether it is a free app or a paid app.
If you are having difficulty establish a valid payment method then either contact your bank (card issuer) and/or contact 👉 Apple Support
Axel F.
Hi Brenden,
You must have a valid payment method established with your Apple ID before you can download and install any app whether it is a free app or a paid app.
If you are having difficulty establish a valid payment method then either contact your bank (card issuer) and/or contact 👉 Apple Support
Axel F.
i can’t download uninstalled apps
