I can’t redownload my deleted apps
I am trying to redownload a deleted app and every time I tap the cloud icon it takes me to the payment verify screen. The app is a free game. What do I do?
iPhone 11, iOS 15
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am trying to redownload a deleted app and every time I tap the cloud icon it takes me to the payment verify screen. The app is a free game. What do I do?
iPhone 11, iOS 15
Do you have a payment on file with your Apple ID? Go to Settings -> click on your Apple ID at the top -> Payment and Shipping
It's not that you getting charged for a game that you already downloaded and is free, but it may have to do with any in-app purchases that the app may have. Check to make sure you have a card on file and then go back and try to re-download the app.
Do you have a payment on file with your Apple ID? Go to Settings -> click on your Apple ID at the top -> Payment and Shipping
It's not that you getting charged for a game that you already downloaded and is free, but it may have to do with any in-app purchases that the app may have. Check to make sure you have a card on file and then go back and try to re-download the app.
I can’t redownload my deleted apps