Paint coming off iPhone

New IPhone 14 pro - $1600 and - put into case and screen protector as soon as purchased ! 5 months later the edges look like crap - paints chipped away around the edges ! Definitely low quality from Apple as I’ve not dropped the phone once ! And I’m all my years of phones, they normally look brand new after years as I mother my phones. Apple will deny its an issue and blame user.. very disappointing- has anyone tried paint touch up ? And ideas or links to paints etc ? My Apple Watch has a tiny paint damaged area - I use a permanent marker - looks great but rubs off in a few weeks ..,

i bought iPhone 14 pro on 8th of January, and after 15-20 days I way the paint that came off my phone.

apple we need support as we went to apple service center de denied and told we don't know about this.

please support

Many of us including myself put a case and screen protector on the phone the moment I opened the box, before even turning on the phone, I’ve never dropped my phone once, and still the paints chipping so it’s definitely bad quality especially for a high end expensive phone!

the warranty even says that cosmetic damage is not covered EXCEPT if it‘s caused by a defect from the manufacturer. And bad coating would be the manufacturers fault in my opinion. But apple will still not cover rhis because the don‘t give a f. They will only cover it if there‘s a recall. So essentially we‘re out of luck. You would have to prove that the coating is inadequate but how could you do that?

i have just noticed the same issue with my new iPhone 14 pro max. the phone was in the case all the time, and the spot just appeared.

Is this a manufacturer issue or something? Can the phone be replaced to a new one under the warranty?

Yesterday I was at one of the AppleStores (Germany) with that issue. They saw it and did some inspections and stuff. After half an hour they decided to send it to the back support to change the entire back (with bezel and stuff). I should get it back within the next week. There is a 75% chance they will do it for free, since the support staff guy at the Genius Bar applied the 2 year customer law warranty of electronic parts in Germany.

See the attached costs estimate (in german).

If they repair it for free, I can give you the case number so you can head up to the Apple Store and show them this case, so they hopefully recognize that this is an production issue, not a cosmetic one.

I've bought my Space Black 14 Pro MAX in November 2022 and immediately put it in a case. After a month I noticed a very small chip near a top speaker. Now it has a few of them along the edge, which is annoying since I'm extremely careful with my phone. It's never in a same pocket with something else and I'm taking it out of the case every few days and cleaning it with microfiber cloth. I have a 4.5 years old XS MAX without even a spot, this one is scuffed after 5 months of babying. This is a reprise of Jet Black.

Hi, I agree. However as above they told me it wasn’t the phone-it was my fault. Nothing else on the phone is scratched or damaged.

I’m having the same problem as all of you guys, protective cover since came out of the box. They don’t want to take responsibility, and with this undervaluing our iPhones if we want to trade them or sell them. We are losing in both ends

Mine has been in a case since purchase. I went to the Genius Bar (as advised by online chat) but was told it was my fault-user damage.

I asked how I was meant to stop that happening as it had been in a case since purchase. Apparently I have the wrong case ?!? (It’s one for this phone) i was told it would cost nearly £600 to repair-no thanks. really disappointed as I was basically blamed even though I pointed out it isn’t just me.

Curious about this clause…wouldn’t the issue be workmanship? Seems too coincidental

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;

From what others have said in the past, Apple considers this cosmetic and not covered by warranty. Let us know what your experience is after visiting and Apple store; we'd all like to know what you find out.

I thought I was the only one….i have an iPhone 14 pro max and the paint is chipping all around the edges. It’s been in a case since I got it. Apple probably won’t do anything about it at all so I was thinking about painting it myself.

Wow, I‘m so done with apple. They gave me a response to that issue. I should pay around 600€ (incl. tax) to fix that. Their own warranty and EU customer laws really didn’t bother them. Buying a 1500€ phone with obvious failures and issue regarding their paint and than this reply. Wow apple, just wow.

You have an iPhone 14 Pro and it is still covered under Apple's 1YR Limited Warranty (US). Take advantage of it and have your iPhone examined at the Apple Store or at an Authorized Service Center for further diagnosis and a resolution.

Axel F.