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followed all the steps for airtag above and still no connection

airtag connection advice

iPhone 13 Pro Max

Posted on Jan 14, 2023 10:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2023 11:20 AM

Try and reset the AirTag first, before trying to connect it again


  1. Press down on the polished stainless steel battery cover of your AirTag and rotate anticlockwise until the cover stops rotating.
  2. Remove the cover and the battery.*
  3. Replace the battery.
  4. Press down on the battery until you hear a sound. This sound means that the battery is connected. 
  5. When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
  6. Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
  7. Press down on the cover.
  8. Rotate the cover clockwise until it stops rotating.


1 reply
Question marked as Top-ranking reply

Jan 14, 2023 11:20 AM in response to kathleenfromcenterport

Try and reset the AirTag first, before trying to connect it again


  1. Press down on the polished stainless steel battery cover of your AirTag and rotate anticlockwise until the cover stops rotating.
  2. Remove the cover and the battery.*
  3. Replace the battery.
  4. Press down on the battery until you hear a sound. This sound means that the battery is connected. 
  5. When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
  6. Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
  7. Press down on the cover.
  8. Rotate the cover clockwise until it stops rotating.


followed all the steps for airtag above and still no connection

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