You haven't purchased any movies on new Apple TV 4k.

I have had this issue for over 4 years now. I was told 4 years ago that they are aware of the issue and their development team is aware. Don’t expect a resolution in this decade. Maybe it will be solved by 2030. Fingers crossed. On a serious note Apple needs to fix this! If I hadn’t already purchased 3 Apple TV’s I’m not sure I would continue to use one. I have a few Roku’s and Firesticks and they pull my library from the TV App with no issues what so ever. These are devices that can be obtained for $25 now days. Sad to see a device with a $150 price tag (at release) cannot perform the simple functions that a $25 one can.

Hey Algeron,

We'd recommend reviewing this article as it provides steps to help with Apple TV issues: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

For further assistance, we'd suggest contacting Apple Support here: Apple Support

Thanks!

Hey Algeron,

If all of your content is missing from only one device, that likely means that something specific to that device is at play. It might not be a bad idea to make sure that you're signed into the correct Apple ID, as all of those purchases would be tied to that account, and if the wrong account, or no account at all is signed in, they wouldn't appear. To do that, open up the Settings app on the Apple TV and go to Users & Accounts. Then make sure that your account is signed in and if so, select the account and it will list the Apple ID email address there. If you happen to have multiple users set up with different Apple IDs, you may just need to switch accounts for your purchased content to show up.

Report back what you find out.

Take care

I'm in the same boat, I've tried everything and still not working. I now just use the iTunes movies and tv shows apps to browse my library. My older Apple TV 4K device works just fine. Please let me know if a new device solves your problem.

Thanks!

I’m having the same issues. Apple says they are aware of the issue.