Purchased movie shows "This type of content is not currently compatible on your device. To play try again using an Apple Device."

Just wondering if you had this resolved? I purchased the same movie today on 28/03/2023 and same issue. Am trying to play from the Apple TV app on 2 different x Samsung TV’s, my PS5 app and Xbox Apple TV app. Says ‘this type of content is not compatible’.

I've been watching my extensive library via the Apple TV app (which I pay for each month) and Roku.

The subscription is for Apple TV+ content, not the app itself, and isn’t needed for buy or rent titles.

Most of my movies play just fine, but today I tried to watch "The Devil's Advocate," which I own, and it won't play from my library anymore unless I play it on an Apple device.

All of the iTunes Store movie catalog that is listed in your library on that Roku device should be compatible on Roku (except for ‘iTunes Extras’ bonus content).

1. Verify that the Roku Ultra system software is up-to-date.
2. Verify that the Apple TV app is up-to-date, if that isn’t set to be managed automatically.
3. Try to delete and reinstall the Apple TV app.

Else contact the iTunes Store staff for further assistance.

Hi again, so I’ve been speaking to Apple for weeks now, they ended up refunding it and after a second purchase it now works. They said it is a known ‘bug’. If you contact Apple they should be able to do the same to your account so it can work on other devices.