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Ask to buy notification is going through to iMessages instead of the notification centre

A few days ago for a some unknown reason when my children request an App from the App Store the ask to buy notification is going through to iMessages instead of the notification centre. This is frustrating because you cannot actually even approve the request that way if you wanted too. It is an endless loop of iMessages and me being unable to say yes to my children’s App requests, help!


I use my iPhone to approve ask to buy requests and my children have iPads.


[Re-Titled by Moderator]


iPhone SE

Posted on Jan 14, 2023 2:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2023 3:16 AM

Hi


That is one of the first things I did and it has not made one blind bit of difference.


Reboot. Reset. Still comes as a useless IMessage and I have to download the App on my phone and then go onto the children’s iPads to AppStore and sharing to download on their device. This is frustrating as before it was a one click job


Problem is not resolved.

3 replies
Question marked as Top-ranking reply

Jan 17, 2023 3:16 AM in response to AnnieL2

Hi


That is one of the first things I did and it has not made one blind bit of difference.


Reboot. Reset. Still comes as a useless IMessage and I have to download the App on my phone and then go onto the children’s iPads to AppStore and sharing to download on their device. This is frustrating as before it was a one click job


Problem is not resolved.

Jan 16, 2023 4:06 PM in response to BlueU

Good day to you BlueU, 


Receiving the requests via Messages is not unexpected, as it will show up there if missed elsewhere. Since you’re not able to approve or deny that request though, let’s work through the steps here - If Ask to Buy isn't working


 A few other things to do, as basic steps - 

Restart all devices involved - 

Restart your iPhone

Restart your iPad


Be sure all devices are up to date - 

Update your iPhone or iPad


Thanks. 

Jan 17, 2023 6:16 AM in response to BlueU

Recently there's been an issue with ATB notifications not arriving at certain devices, so I'll start with an undocumented possible solution mentioned by several people where editing the name of a mobile device worked for them:

Settings > General > About > Name

Change the name

Then "Done" and retry.


Otherwise If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



I'll add that recently there have been an unusual number of posts about this issue and it is possible Apple has recently changed something. I recommend providing feedback about this. Click on this link for Apple products feedback links --> http://www.apple.com/feedback/

Apple may not respond but your comment will be read.


Ask to buy notification is going through to iMessages instead of the notification centre

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