Cannot set up cellular on Apple Watch

Recently switched to Xfinity mobile from T-Mobile. Cellular has been removed from T-Mobile now trying to set up Xfinity mobile. The message I get is the phone you’re trying to pair with the watch is not on your account. But it is. I contacted Xfinity mobile representatives and they don’t know what to do. I contacted Apple representative. They don’t know what to do. Please get a hold of the CEO to resolve issue.

iPhone 14 Pro Max, iOS 16

Posted on Jan 14, 2023 5:01 PM

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Question marked as Top-ranking reply

Posted on Jan 14, 2023 5:31 PM

Apple's CEO is NOT going to contact you. And you are NOT speaking with anyone from Apple on this user to user only forum. Apple doesn't deliver cellular services. Carriers do. You need to push this up the technical chain with Xfinity as they are the ones who have to provision your watch on their system correctly. Apple cannot do that.

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Question marked as Top-ranking reply

Jan 14, 2023 5:31 PM in response to markys7052

Apple's CEO is NOT going to contact you. And you are NOT speaking with anyone from Apple on this user to user only forum. Apple doesn't deliver cellular services. Carriers do. You need to push this up the technical chain with Xfinity as they are the ones who have to provision your watch on their system correctly. Apple cannot do that.

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Cannot set up cellular on Apple Watch

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