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iCloud

I’m trying to get into my iCloud but I can’t access the pin because my device shattered into pieces

iPhone 13 Pro Max

Posted on Jan 15, 2023 12:25 PM

Reply
1 reply

Jan 17, 2023 9:51 AM in response to iHoopday

Hi there iHoopday,


It looks like you are trying to get a verification code to sign into a different device. If you have another trusted device or a trusted phone number that you can receive texts or calls on another device, then you can see different ways to get a verification code in this article: Get a verification code and sign in with two-factor authentication - Apple Support


If you don't have another trusted phone number or device, you may need to start account recovery as seen in this article: How to use account recovery when you can’t reset your Apple ID password - Apple Support


Once you have access to your account, you can add multiple trusted phone numbers so that you can always receive a verification code when needed. Below shows how to do that:


"What is a trusted phone number?

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. If you have a phone number that isn't associated with your trusted device, consider verifying it as an additional trusted phone number. If your iPhone is your only trusted device and it's missing or damaged, you won't be able to receive verification codes required to access your account.


To see, add, or change your trusted phone numbers:

  • On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.
  • Choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.
  • Go to the Account Security section of appleid.apple.com."


That information is from this article: Two-factor authentication for Apple ID - Apple Support


Take care!

iCloud

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