Youtube App Video & Facetime Video doesn't load

Hi all,


iPhone12 Pro, using for a while. Recently, not sure from when, the Youtube Video in Apps fail to load with the black unhappy face. I can still browse them in the App and watch them through the browser, but just not from the App. I also noticed that I cannot see the other's Facetime Video when others can see me just fine, and I can see myself on my side. Issues sometimes go away if I reboot the iPhone, so I anticipate this to be a software issue.


If there is a patch resolving this issue please let me know. I don't have a screenshot to provide right now for the Youtube App.


Thanks.


iPhone 12 Pro

Posted on Jan 15, 2023 3:04 PM

Reply
2 replies

Jan 17, 2023 11:06 AM in response to MoNeY_Pro

Hello MoNeY_Pro,


To help resolve this issue, make sure your iPhone is up-to-date. Apple's updates contain software that is crucial to the operation of your iPhone and apps: Update your iPhone or iPad - Apple Support

Update your iPhone or iPad wirelessly
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

Next follow the steps in this article to help resolve issues with your apps:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


In order to see the other person using FaceTime, make sure you select the camera icon instead of the phone icon. The camera icon will only do an audio FaceTime call. You can read more about this here:

Use FaceTime with your iPhone or iPad - Apple Support


In the FaceTime app, tap New FaceTime and type the person's phone number or email address. Tap the number or address, then tap the Audio button     or   FaceTime.



Best Regards.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Youtube App Video & Facetime Video doesn't load

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.