Like others, I would like to go on record that my Facebook is jumping all over the place on my laptop, Samsung phone is fine. I have followed all directions for resetting the zoom, etc. None of it has helped. Facebook is completely useless.
MacBook Air
Good afternoon DarthGrandma,
Welcome to the Apple Support Communities!
It sounds like you are having issues with the Facebook on your MacBook Air. Is this only happening when you log into the Facebook website? If so, here are some troubleshooting steps to resolve website specific issues when using Safari:
"Reload the page
To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.
If you still can't reload:
Check Safari settings
The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:
Test with a private window
A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
Install software updates
Install all available Apple software updates, which can include updates for Safari.
Check VPN or other security software
If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software.
Check network settings
Certain network settings, such as those related to using a proxy server or custom DNS server, can affect access to content on the internet. Even if you haven't changed your network settings, you might have installed software that changed those settings for you.
To find out whether the issue is with the network settings on your Mac, try viewing the website from some other device connected to the same network.
To find out whether the issue is with your network itself, try viewing the website after connecting to a different network."
If these troubleshooting steps don't resolve the issue, you may need to reach out to Facebook directly for support.
Take care.
Good afternoon DarthGrandma,
Welcome to the Apple Support Communities!
It sounds like you are having issues with the Facebook on your MacBook Air. Is this only happening when you log into the Facebook website? If so, here are some troubleshooting steps to resolve website specific issues when using Safari:
"Reload the page
To reload a page, choose View > Reload Page, or press Command-R. If you can't reload, make sure that you're connected to the internet.
If you still can't reload:
Check Safari settings
The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:
Test with a private window
A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window. From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
Install software updates
Install all available Apple software updates, which can include updates for Safari.
Check VPN or other security software
If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software.
Check network settings
Certain network settings, such as those related to using a proxy server or custom DNS server, can affect access to content on the internet. Even if you haven't changed your network settings, you might have installed software that changed those settings for you.
To find out whether the issue is with the network settings on your Mac, try viewing the website from some other device connected to the same network.
To find out whether the issue is with your network itself, try viewing the website after connecting to a different network."
If these troubleshooting steps don't resolve the issue, you may need to reach out to Facebook directly for support.
Take care.
Facebook jumping
