Hi anika174
Welcome to the Apple (user-to-user) Community.
When you are proceeding as if making a purchase online, there are opportunities that come up to "chat with a specialist" if you wish. iPhone - Buying iPhone - Apple
Eg: There's a blue "chat now" button if you scroll down the above web-page.
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Else:
Wondering if it is possible to call
Apple Store Customer Service at 1‑800‑MY‑APPLE
(likely only works in US)
You could try starting with:
Apple phone numbers around the world
Contact Apple for support and service - Apple Support
Eg: says:
Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705
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or
There are lots of shopping tips online from the link below:
following those may lead to the help you need
Shopping Help:
Help - Apple
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or
Shopping Help: Payment & Security
says:
“Read about the variety of payment options offered on the Apple Online Store, and how the tax on your order is calculated”.
“To prevent any unnecessary delays in processing your order, please ensure that the billing address on your order and credit card account matches”.
"If you have recently moved or are unsure of your billing address, please contact your credit card-issuer to confirm".
Payment & Security - Shopping Help - Apple
Hope something above will work for you :-)
