Recently got iPhone 13. The internet will not load. I am connected with 3 bars but regardless of what website I go to, it will not load. I have reset the network and also did a complete reset on the phone. I even tried converting to eSim. Nothing will work. Everyone else around me is able to load content on their devices so I know it’s not the area I am in.
iPhone 13, iOS 16
Hello Zebnut420,
Thanks for choosing the Apple Support Communities. It looks like you covered a lot of the bases in terms of troubleshooting not being able to access internet on your iPhone.
Does the same issue occur when you connect to a Wi-Fi network? If you're not getting Internet, but have cellular service bars, these steps can still possibly help.
If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support
Here are some steps you may not have tried.
"Check for a Carrier Settings update
To manually check for and install a carrier settings update:
If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.
Turn your cellular line off and back on
Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.
If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.
If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card.
Learn more about removing your iPhone SIM card or iPad SIM card.
Reset your Network Settings
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Update your iPhone or iPad
Update your iPhone or iPad to the latest version of iOS or iPadOS.
Contact your carrier
Issues with your carrier or account might affect your service. Contact your carrier to:
Only your wireless carrier can access and manage details about your account:
Get more help
If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.
If you see an alert next to No Service, learn what you can do."
We hope this helps.
Cheers!
Hello Zebnut420,
Thanks for choosing the Apple Support Communities. It looks like you covered a lot of the bases in terms of troubleshooting not being able to access internet on your iPhone.
Does the same issue occur when you connect to a Wi-Fi network? If you're not getting Internet, but have cellular service bars, these steps can still possibly help.
If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support
Here are some steps you may not have tried.
"Check for a Carrier Settings update
To manually check for and install a carrier settings update:
If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.
Turn your cellular line off and back on
Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.
If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.
If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card.
Learn more about removing your iPhone SIM card or iPad SIM card.
Reset your Network Settings
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Update your iPhone or iPad
Update your iPhone or iPad to the latest version of iOS or iPadOS.
Contact your carrier
Issues with your carrier or account might affect your service. Contact your carrier to:
Only your wireless carrier can access and manage details about your account:
Get more help
If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.
If you see an alert next to No Service, learn what you can do."
We hope this helps.
Cheers!
Network issues sim
