Carplay

Why do some albums and songs appear greyed out and wont play in the car when they will play on my phone through the music app

iPhone 13 Pro, iOS 16

Posted on Jan 16, 2023 5:39 PM

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2 replies

Jan 18, 2023 10:50 AM in response to Community User

Hi pstuartcsc,


If you haven't done so yet, restart your iPhone. Although simple, this step can help correct some unexpected issues. It's also a good idea to make sure your iPhone is running the latest iOS version, since this can help with overall performance: Update your iPhone or iPad. If an update is available, be sure to create a backup before installing it.


If the issue persists, give the steps in this article a try, as they could be helpful since you only notice this behavior when using CarPlay: If you need help with CarPlay.

1. Check your connection to your CarPlay stereo:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3. Restart your iPhone and your car. 
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support.

Regards.

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Carplay

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