Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 14 pro shutting down.

Hello is anyone having trouble with their iPhone 14 pro just shutting down. Sometimes for hours, and having problems getting it to turn back on.

Posted on Jan 17, 2023 5:54 AM

Reply
2 replies

Jan 17, 2023 5:57 AM in response to Westb63

Two basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support


B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, it could be a hardware (screen? battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:


iPhone 14 pro shutting down.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.