I need to erase a macbook pro can you help
mother gave me MacBook pro, does not know any passwords and I need to erase and reset computer
Question marked as
Best reply
Follow the steps in the support document linked below.
Link ➡️ Erase your Mac and reset it to factory settings - Apple Support
You may need to know the Apple ID password, if the MacBook is a somewhat recent model with a T2 chip and Find My was turned on.
If she does not remember her Apple ID, you will need to request reset from Apple. click here ➡️ How to use account recovery when you can’t reset your Apple ID password - Apple Support