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Unless I open the app i cant receive new notification, even though app refresh is enabled, and I don't use any focus time. In addition the WhatsApp notification is enabled.
When my friend send me a message I can see on his WhatsApp 1 tick, and once I open the app, I receive the message and he sees 2 ticks.
I have Iphone 12 pro max with latest OS and WhatsApp from Appstore
Hey there Bec_ar,
Thanks for reaching out to the Apple Support Communities. For the best steps that can help with troubleshooting issues with WhatsApp notifications, check out this link here: How to manage your notifications - WhatsApp Help Center
Notification preferences can easily be managed in your WhatsApp settings. iPhone will automatically display a push notification to alert you of an incoming message.
iOS apps can provide three types of notifications:
- Sounds: An audible alert plays.
- Alerts/Banners: An alert or banner appears on the screen.
- Badges: An image or number appears on the application icon.
To make changes to your notification preferences:
Open WhatsApp > tap Settings> Notifications. Review that Show Notifications is enabled for Message and Group Notifications.
Mute individual or group chats
You can turn off the vibration or sounds you experience in the app. Open WhatsApp > Settings > Notifications > In-App Notifications.
Let us know if the issue persists after going through the steps in the resource above, including the "Troubleshoot notification problems" section, and we'll continue from there.
Take care!
Whatsapp new message notification is not working
