My HP Officejet Pro 8600 gives message that cyan and yellow cartridges are defective. I have replaced the cartridges and removed and cleaned the printhead. I am running Monterey 12.6.2 on and M1 iMac and have updated the HP drivers. Any suggestions?

My HP Officejet Pro 8600 gives message that cyan and yellow cartridges are defective. I have replaced the cartridges and removed and cleaned the printhead. I am running Monterey 12.6.2 on and M1 iMac and have updated the HP drivers. Any suggestions?

Posted on Jan 17, 2023 12:15 PM

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4 replies

Jan 17, 2023 2:01 PM in response to jhenemark-tucson

It's a long shot but give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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My HP Officejet Pro 8600 gives message that cyan and yellow cartridges are defective. I have replaced the cartridges and removed and cleaned the printhead. I am running Monterey 12.6.2 on and M1 iMac and have updated the HP drivers. Any suggestions?

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