iPhone 12 operating as two phones

iPhone 12 operating as two phones. When I receive a phone call my carrier bill shows I received the same call twice at the same time. When I open a screen it opens twice at the same time. When I play Spotify it shows as Mac and iPhone both playing. One says iPhone and one says iPhone 12. And one says this is a new device and one says this device.



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iPhone 12, iOS 16

Posted on Jan 18, 2023 4:40 AM

Reply
4 replies

Jan 19, 2023 1:35 PM in response to HottNutts

Hello HottNutts,


We see you are posting concern about an iPhone 12 behaving oddly. We have some questions to help gain a better understanding of the exact issue.


  1. Do you have two iPhones that are doing things together or just one iPhone?
  2. Do you see any error messages?
  3. Do you have another devices setup with the same phone number?


First, we'd recommend restarting your iPhone(s). Often a simple restart will help: Restart your iPhone - Apple Support


Reply back with those details, and how restarting helped. We'll work together from there.


Best regards.


Jan 19, 2023 6:06 PM in response to HottNutts


Hello HottNutts,


Thanks for trying the restart. Regarding the billing, you need to contact the provider, they may see something with your account, as to why a call comes in twice.


Regarding the iPhone looking like two different devices on your other devices, please contact Apple Support. Show them where you see this, and let them check into this with you.


Contact Apple Support


Thanks.

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iPhone 12 operating as two phones

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