Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Esim unsupported

Hello I use am iPhone xsmax which is eSIM supported and it does show on here that I can add one

i went to a network provider to get an esim for my phone and then after scanning the QR code generated,I came across this issue

and it shows on my iPhone that it’s not locked so I don’t understand what’s happening

iPhone XS Max, iOS 16

Posted on Jan 18, 2023 8:38 AM

Reply
Question marked as Best reply

Posted on Jan 18, 2023 8:47 AM

Your phone is carrier locked to a different carrier.

You need to have the phone unlocked by the carrier it is locked to before you can add that eSIM.

2 replies

Esim unsupported

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.