Apple ID is not active and can`t be recovered

Hi!

I created a different profile on my mac for my relative and tried to log in via Apple ID there.

But it has stated that Apple ID is not activated (We believe pass was correct)

Nevertheless, when we tried to press "forgot Apple ID" - it said the same.

When we type the email address here https://iforgot.apple.com/appleid - it still says that Apple ID is not activated and doesn`t let us recover the password.

Choosing a relative`s phone in the process is not an option - we only have a mac.

Would really like to have the option to use Apple ID with an appropriate email.