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User profile for user: malina257
malina257 Author
User level: Level 1
6 points

Photos disappeared from contact info photos after 16.2 update

Yesterday I went to a conversation to view the photos between myself and the contact. There were hundreds of pictures that I was able to view, some of which I forgot we’d exchanged so it was nice to see them.

My phone updated last night and today when I went to grab a photo from that contact, I noticed that MOST of the photos are now not present. I have six years worth of texts between myself and this person. I don’t want to have to scroll through literal years to find a few pictures that I wanted to keep. Why can’t I just simply view them like before?

Here is a screenshot of what I’m talking about when I said contact pictures/conversation pictures.

iPhone 11, iOS 16

Posted on Jan 18, 2023 9:56 AM

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Question marked as Top-ranking reply
User profile for user: jeffd55
jeffd55
User level: Community Specialist

Posted on Jan 19, 2023 5:04 PM

Hey malina257,


Let's try the following steps below:


  1. Restart your iPhone - Apple Support
  2. Go to Settings > Your name on top > iCloud > Show All > Messages > Turn off and then back on
  3. Go to Settings > General > Date & Time > Check if 'Set Automatically' is enabled
  4. Check if you have any VPN connection. If yes, disable VPN.


If the issue persists, we recommend that you get in touch with Apple Support team next: Contact Apple for support and service


We hope everything works out!


Best regards.

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Question marked as Top-ranking reply
User profile for user: jeffd55
jeffd55
User level: Community Specialist

Jan 19, 2023 5:04 PM in response to malina257

Hey malina257,


Let's try the following steps below:


  1. Restart your iPhone - Apple Support
  2. Go to Settings > Your name on top > iCloud > Show All > Messages > Turn off and then back on
  3. Go to Settings > General > Date & Time > Check if 'Set Automatically' is enabled
  4. Check if you have any VPN connection. If yes, disable VPN.


If the issue persists, we recommend that you get in touch with Apple Support team next: Contact Apple for support and service


We hope everything works out!


Best regards.

Reply

Photos disappeared from contact info photos after 16.2 update

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